Junk Jamz Collective

Website: www.junkjamzcollective.co.uk

Last updated: 27 August 2026

Junk Jamz Collective respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry or book or purchase our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are
For the purposes of UK data protection law, the data controller is:
Junk Jamz Collective
Address: Unit 14, Space Business Centre, Smeaton Close, Aylesbury, Bucks, HP19 8FJ
Email: info@junkjamzcollective.co.uk
Telephone: 07849 778693

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Personal information we collect
We may collect and process the following personal information:

• your name;

• telephone number;

• email address;

• postal, billing, delivery or service address;

• information relating to your enquiry or booking;

• payment and transaction information; and

• information contained in communications between you and Junk Jamz Collective.

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When you book and pay for services through our website, payment information required to complete the transaction may also be collected and processed through the website’s payment processing system.
This may include your payment card details and other information required to authorise and process your payment.

Full payment card information is processed by the payment processing provider used by our website. Junk Jamz Collective does not directly store your full payment card details unless expressly stated otherwise.

3. How we collect your information
We generally collect personal information directly from you when you:

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• visit or interact with our website;

• complete a contact, enquiry or booking form;

• request a quotation;

• book services through our website;

• make a payment through our website;

• contact us by telephone, email or another communication method; or

• otherwise provide your details to us in connection with our services.

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Our website may also collect certain technical information through cookies and similar technologies. Please see the Cookies section below.

4. How we use your personal information

We may use your personal information to:

• respond to enquiries;

• provide quotations;

• process and manage bookings;

• provide the services you have booked;

• communicate with you about your enquiry, booking or service;

• arrange attendance, collection or other services at the address you provide;

• take and process payments;

• confirm whether payments have been successfully completed;

• process refunds where applicable;

• provide customer service and deal with questions or complaints;

• maintain appropriate booking, payment and transaction records;

• prevent or investigate fraudulent or unauthorised transactions;

• comply with our legal, tax and accounting obligations; and

• establish, exercise or defend legal claims where necessary.

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We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Our lawful basis for processing your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Contract

Where you provide your information to request a quotation, make an enquiry with a view to booking our services, make a booking or purchase services from us, we generally process your information because it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

This includes processing the information required to:

• provide quotations;

• accept and manage bookings;

• communicate with you about your booking;

• provide our services;

• take and process payment; and

• administer refunds or cancellations where applicable.

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Legal obligations

We may process and retain certain information where necessary to comply with our legal obligations, including applicable tax, accounting and record-keeping requirements.

Legitimate interests

We may process certain information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include maintaining appropriate business records, protecting our business, preventing fraud, responding to disputes and establishing or defending legal claims.

Consent

Where we rely on your consent for a particular use of your personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

6. Payment information

When you book services through www.junkjamzcollective.co.uk, payment information is collected and processed through the website’s payment processing system for the purpose of taking payment and completing your booking.

Payment information may include payment card details and other information required to authorise and process the transaction.

Payment information is processed by the payment processing provider used by our website. Your information will be provided to that payment provider to the extent necessary to process the transaction.
Junk Jamz Collective does not directly store your full payment card details unless expressly stated otherwise.

We may receive and retain limited information relating to the transaction, such as:

• the amount paid;

• the date and time of payment;

• payment or transaction references;

• payment status;

• refund information; and

• limited payment information made available by the payment provider.

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We use this information to process and confirm bookings, maintain transaction records, deal with cancellations or refunds and resolve payment-related queries or disputes.

7. Marketing
We will not automatically use the personal information you provide for an enquiry, booking or payment to send you electronic marketing.

Where we ask for your consent to receive marketing communications, you can withdraw that consent at any time by contacting us or by using any unsubscribe facility provided in the communication.
Where the law otherwise permits us to send marketing communications, you will be provided with an appropriate means of opting out.

8. Sharing your personal information
We do not sell your personal information.
We may share personal information with third parties where reasonably necessary to operate our business, process bookings and payments, and provide our services.

These third parties may include:

• our website hosting or website platform provider;

• payment processing providers;

• email and communications providers;

• IT and technical service providers;

• delivery, transport or logistics providers where applicable;

• accountants, insurers and other professional advisers; and

• government authorities, regulators, courts or law enforcement bodies where disclosure is required or permitted by law.

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Third-party service providers may only receive the information reasonably necessary for the services they provide.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

Certain providers, such as payment providers, may also process your information as independent data controllers for some purposes. Their own privacy policies will explain how they process your information in those circumstances.

9. International transfers
Some of the service providers involved in operating our website, communications or payment processing may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are used where required.

10. How long we keep your information

We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, administering bookings and payments, resolving disputes and meeting applicable legal, tax and accounting requirements.

Different types of information may therefore be retained for different periods.

Where information forms part of records that we are legally required to retain, we will retain that information for the applicable statutory period.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised or unlawful processing and against accidental loss, destruction, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require access for the purposes described in this Privacy Policy.

Payments made through our website are handled through the website’s payment processing system. Payment providers use their own security measures and systems to process payment information.
While we take reasonable measures to protect personal information, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

12. Your data protection rights
Under UK data protection law, you may have certain rights in relation to your personal information, depending on the circumstances.

These may include the right to:

• Access – ask us for copies of the personal information we hold about you.

• Rectification – ask us to correct information you believe is inaccurate or complete information you believe is incomplete.

• Erasure – ask us to delete your personal information in certain circumstances.

• Restriction – ask us to restrict the processing of your personal information in certain circumstances.

• Object – object to certain processing of your personal information.

• Data portability – ask us to transfer certain information you provided to us to you or another organisation in certain circumstances.

• Withdraw consent – withdraw your consent at any time where our processing is based on consent.

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Not all rights apply in every circumstance, and in some cases we may be permitted or required to continue retaining or processing information despite a request.

To exercise your rights, please contact us using the contact details in section 1.
We may need to request information from you to confirm your identity before responding to your request.

13. Complaints
If you have concerns about how Junk Jamz Collective collects or uses your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Information about your data protection rights and making a complaint is available from the ICO at ico.org.uk.

14. Cookies
Our website may use cookies and similar technologies.

Cookies are small files that are placed on your device when you visit a website. They can be used for purposes including enabling website functionality, maintaining security, processing bookings and payments, remembering preferences and understanding how a website is used.

Some cookies are strictly necessary for our website to function and provide services requested by you, including where cookies are necessary for booking or payment functionality.

Where our website uses cookies or similar technologies that are not strictly necessary, such as certain analytics, advertising or tracking technologies, we will provide appropriate information and request consent where required by law.

Where applicable, you can manage your choices through the cookie consent or cookie settings facility provided on our website.

Further information about specific cookies and technologies used by our website may be provided in a separate Cookie Policy or through our website’s cookie settings.

15. Third-party websites and services

Our website may contain links to websites or services operated by third parties.
Third-party services involved in providing website functionality or processing payments may also have their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their privacy information before providing personal information to them.

16. Children’s information
Our services are not intended to require children to provide personal information directly to us.
If you believe that a child has provided personal information to us without appropriate authority, please contact us so that we can investigate and, where appropriate, delete the information.

17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including where our services, website, payment arrangements or legal obligations change.

The latest version will be published on our website. The “Last updated” date at the top of this Privacy Policy will be updated when changes are made.

We encourage you to review this Privacy Policy periodically.

18. Contact us
If you have questions about this Privacy Policy, how we process your personal information or would like to exercise your data protection rights, please contact:
Junk Jamz Collective
Address: Unit 14, Space Business Centre, Smeaton Close, Aylesbury, Bucks, HP19 8FJ

Email: info@junkjamzcollective.co.uk

Telephone: 07849 778693